The Plain Terms of Using Halo Automation

The Agreement

These terms are between your business and Halo Digital Inc., the Vancouver company behind Halo Automation. By signing up, you agree to them. If you sign up for a business, you confirm you are allowed to do that for it.

What You Get

You get the tools you picked, as they are described on this website, set up for your business by us. You keep your phone number. We never ask for a password or a login to anything you own.

Each tool has a fair use limit in a month, sized well above what a busy small business needs:

• Halo Callback: 100 missed calls.
• Halo Reviews: 200 review requests.
• Halo Follow-Up: 50 enquiries.
• Halo Intake: 300 forms.
• Halo Chat: 1,000 answers. At 5,000 the chat stops answering for the rest of the month and takes call-back requests instead.

If you pass a limit regularly, we will talk with you about it before anything changes.

Price and Payment

Prices are the ones shown on this website on the day you sign up, in Canadian dollars, plus GST. You pay through Stripe, monthly or yearly, at the start of each period. A setup fee, where a tool has one, is paid once.

Paying for the year costs ten months instead of twelve.

Founding price. The first 10 businesses keep the price they signed up at for 12 months, in exchange for an honest review of Halo Automation. Honest means your real opinion. The price lock never depends on the review being positive.

If a price is going to change for you, we will tell you by email at least 30 days before it does.

Your own phone company may charge you for passing missed calls to Halo. Those charges are between you and your phone company.

Cancelling

There is no contract. You can cancel at any time by emailing hello@haloconcepts.ca.

Your tools stay on until the end of the period you have paid for, then switch off. We walk you through taking the forwarding code off your phone. Payments already made are not refunded for the part of a period that is left.

We may pause or end your service if a payment fails and is not put right, or if the tools are used in a way these terms do not allow. We will tell you first whenever we reasonably can.

Your Part

• Give us accurate details, and tell us when they change.
• Use Halo Reviews only for people your business has actually served, and ask everyone you serve, not only the customers you expect to be happy. Google does not allow picking and choosing.
• Do not use the tools to send advertising or bulk messages. They are built to answer people who contacted your business, and to ask your own customers for a review.
• Follow Canada's anti-spam law and the other laws that apply to how your business contacts people.
• Read the information Halo Chat answers from before you approve it, and tell us when it changes. The chat repeats what you approved, so its accuracy is yours to check.
• Do not rely on the tools in an emergency. They are not a way to reach emergency services.

What We Cannot Promise

The tools depend on phone companies, email providers and other companies we do not control. We work to keep everything running, but we cannot promise that every text or email is delivered, or that the tools are never down.

Texts go to Canadian mobile numbers. A caller from the United States hears your greeting and can leave a message, and you are told to call them back.

Halo Chat's answers are written by an AI model. It is set to answer only from the information you approved and to offer a call back otherwise, but it can still make mistakes. Its answers are not legal, medical or financial advice.

Your Information

Your information, and the information of the people who contact your business, stays yours. We handle it only to run your tools, as set out on the Privacy page, which is part of these terms.

If Something Goes Wrong

Tell us and we will fix what we can, quickly. To the extent the law allows, Halo Digital Inc. is not responsible for lost business or other indirect losses, and the most we owe your business for any claim is the amount you paid us in the three months before it arose.

Changes and the Law

If these terms change in a way that matters, we will tell you by email at least 30 days before the change takes effect. If you keep using the tools after that, the new terms apply.

These terms are governed by the laws of British Columbia and the laws of Canada that apply there.

Contact

Halo Digital Inc., Vancouver, British Columbia. Email hello@haloconcepts.ca or call 236-799-8880.