What We Collect, and What We Do With It

Who We Are

Halo Automation is a product of Halo Digital Inc., a company in Vancouver, British Columbia. This page covers haloautomation.ca and the Halo Automation tools.

Two groups of people are affected by the tools. The first is you, a business that signs up. The second is the people who contact your business: your callers, the people who send you enquiries, and visitors to your website. For that second group, we handle their information for you, to run the tools you picked, and for nothing else.

What We Collect From You

When you sign up, we collect your name, your business name, your cell number, your business phone number and who it is with, your email address, your website, and the tools you picked.

Payments are handled by Stripe. We never see or store your card number.

We never ask for a password or a login to anything you own.

What the Tools Handle for Your Business

• Halo Callback. The phone number of each caller, the time of the call, whether it was answered, the texts sent and received, and any voicemail a caller leaves, with a written version of it.
• Halo Reviews. The customer phone number, and first name if you give one, that you text to your Halo number, and the review request that goes out.
• Halo Follow-Up. The enquiry emails you forward to your Halo address: the person's name, email address and question, the reply sent to them, and whether you marked the enquiry answered. It also keeps a list of the missed callers, forms and chat call-backs you have not marked as dealt with, so it can remind you.
• Halo Report. Public information only: your Google rating and review count, whether your website is up, and how fast it loads.
• Halo Intake. What a person types into your form, including their name, phone number and email address.
• Halo Chat. The questions a visitor types and the answers given, and their name and phone number if they ask for a call back. Answers are written by an AI model from information you have read and approved. To limit misuse we keep a short scrambled code made from the visitor's internet address, never the address itself.

How We Use It

We use this information to run your tools, to tell you what happened, to put together your monthly report, to fix problems, and to bill you.

We do not sell it. We do not use it for advertising. We do not contact your callers, customers or visitors for our own purposes.

Who Helps Us Run It

We use a small number of other companies to run the tools. Each one receives only what it needs to do its part.

• Twilio carries the calls and texts and holds voicemail recordings.
• Cloudflare hosts the tools and the database behind them.
• Brevo sends email, such as your monthly report and replies to enquiries.
• Anthropic provides the AI model that writes Halo Chat's answers. Chat messages are sent to Anthropic to get an answer.
• Google provides your public rating, review count and website speed. We send Google only your public listing and your website address.
• Stripe handles payments.

Some of these companies are in the United States, so information may be stored or processed outside Canada, where it is subject to the laws of that country.

How Long We Keep It

• Voicemail recordings and their written versions are deleted after 30 days.
• Records of calls, texts, enquiries, forms and chat messages are deleted after 12 months.
• Your sign-up and billing details are kept while you are a customer, and afterwards for as long as tax and business records require.

If you cancel, your tools switch off and the records above are deleted on the same schedule, or sooner if you ask.

Texts and Opting Out

A text-back goes only to someone who has just called your business. It names your business and says how to reach you. Nobody gets a second text-back within a day.

Anyone can reply STOP to any text to stop getting texts from that number. This is honoured automatically. Replying HELP returns information about who the texts are from.

A person who gets a reply to an enquiry they sent can stop further email with the link in that email.

Your Choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Email hello@haloconcepts.ca.

If you called, wrote to or chatted with a business that uses Halo Automation, you can ask that business or ask us. We will help either way.

If you are not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.

Keeping It Safe

Information is encrypted while it moves between you, us and the companies above. Private pages, such as a voicemail link or your setup page, sit behind long random addresses that are not guessable. Access on our side is limited to the people who run the tools.

No system is perfectly secure. If something goes wrong that puts your information at real risk, we will tell you and the regulators as the law requires.

This Website

This website does not use advertising or tracking cookies. Its fonts load from Google Fonts, and the sign-up form may use Cloudflare Turnstile to check that you are a person.

Your account page has no password. You sign in with a 6-digit code we email you, and signing in sets one cookie that keeps you signed in on that device for up to 30 days. It is used for nothing else.

If this page changes in a way that matters, we will tell our customers by email before the change takes effect.

Contact

Halo Digital Inc., Vancouver, British Columbia. Email hello@haloconcepts.ca or call 236-799-8880.